Tracy Rosinski, Regional Veteran Liaison for ProMedica Hospice and Heartland Home Health & Hospice agencies in Wisconsin and Northern Illinois, tells her story about a conversation she had with a veteran that helped her realize it is important to have specific intention behind each "thank you".Show More
Words Of Appreciation
Our agency frequently receives recognition for the care we have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
Each Individual Veteran's Story Matters
Tracy Rosinski, Regional Veteran Liaison for ProMedica Hospice and Heartland Home Health & Hospice agencies in Wisconsin and Northern Illinois, tells her story about a conversation she had with a veteran that helped her realize it is important to have specific intention behind each "thank you".
“As a civilian whenever I would meet a man or woman who served our country in the military, I would say, 'thank you for your service'. My words were well-intentioned and came from a sincere place.
This was until I met Jim. Jim was introduced to me as a Marine who served in the Korean War; more specifically, the Chosin Reservoir. I instinctively thanked Jim for his service.
I was not familiar with this battle, the Chosin Reservoir. I did not remember learning about it in high school so long ago and I had never met someone who spoke about it. That night I looked up the Chosin Reservoir. I was in tears. My tears were not because of the insane conditions these men were fighting in—and against. My tears came from a place of embarrassment. I thanked Jim without knowing the true service and sacrifice he gave our country. At this point, my thank you felt empty. I had met someone who fought in one of the most savage battles in Marine Corp history. The next day, I was with Jim again and told him about my research the night before. I offered him an apology for my ignorance when I thanked him the day prior. I asked Jim if I could thank him appropriately. I explained that I had no idea of the battle he served in and thanked him for teaching me a very important lesson that I would remember when thanking Veterans in the future. We embraced and from that day began to develop a strong friendship.
When Jim and I would meet, I learned a little more about him as a person, as a father, as a husband. I became friends with someone who served as a frontline machine gunner and a squad leader in 5 major battles, including the battle of the Chosin Reservoir. I learned that Jim was a recipient of several military decorations including the Purple Heart Medal for injuries he received on the battlefield. I learned about Jim’s story.
Those who served in the military have his or her own story surrounding time in service and individual sacrifices were made. Not all stories are the same and not every person has the same experience. The story matters and the individual Veteran matters.
My lesson: Give intention to my thank you. Before I thank an individual Veteran for his or her service, I ask questions so that I may offer an informed thank you. Some questions I ask: What branch did you serve? When did you serve? How long did you serve? What was your job while serving?
Nowadays, I am not thanking a Veteran…I am thanking a 'Jim' who enlisted at age 17 and served four years (1948-1952) in the Marine Corp as a machine gunner in the battle of the Chosin Reservoir in the Korean War.”
"Music has a special way of bringing joy and comfort during these difficult times and I’m so glad I can work in creative ways with facilities and my Heartland Hospice team to make this work for our patients."Show More
Heartland Hospice Music Therapist Visits Patient Through Windows
Bethany, Music Therapist with Heartland Hospice serving Southeastern Wisconsin, is performing music therapy sessions with hospice patients outside of their windows. “I saw some of the biggest smiles and heard the most joyful singing from these visits! Music has a special way of bringing joy and comfort during these difficult times and I’m so glad I can work in creative ways with facilities and my Heartland Hospice team to make this work for our patients,” said Bethany.
Heartland Home Health and Hospice has been selected as the 2018 Veteran Friendly Business of the Year by the Wisconsin Veterans Chamber of Commerce and their nearly 200 members.Show More
Heartland Hospice Committed to Veteran Patients, Employees and Community
Heartland Home Health and Hospice has been selected as the 2018 Veteran Friendly Business of the Year by the Wisconsin Veterans Chamber of Commerce and their nearly 200 members. The Wisconsin Veterans Chamber of Commerce is a membership-based business organization serving veterans and military families by supporting veteran-owned and veteran-friendly businesses across Wisconsin.
“Heartland Home Health and Hospice has helped to grow and support Wisconsin’s veteran business community.” said Saul Newton, Executive Director of the Wisconsin Veterans Chamber of Commerce. “Our economy, our communities, and our state are stronger when veterans succeed. We are proud to recognize them and the work they’ve done to expand economic opportunity for military veterans, military service members, and military families.”
Heartland was selected not only for their commitment and contributions to the Veterans Chamber of Commerce but also for their commitment to their veteran employees, patients and the veteran community. Tracy Rosinski, Heartland Manager of Business Development was presented with the award for 2018 Veteran Friendly Business of the Year at the Wisconsin Veterans Business Conference this past spring at the Potawatomi Hotel and Casino.
“We have a unique responsibility to offer our patients a chance to heal emotionally at the end of life; especially our veterans. I am humbled at the opportunity to educate the community on the needs that dying veterans have at the end of life and increase awareness of the care Heartland provides to our veteran patients, their families and our communities,” explained Tracy.
Heartland Home Health and Hospice Care takes great pride in the helpful, caring and responsive employees who are committed to providing quality care to our patients and residents.Show More
Heartland Hospice Employee Chosen Divisional Champion of Caring - Q2 2017
Heartland Home Health and Hospice Care takes great pride in the helpful, caring and responsive employees who are committed to providing quality care to our patients and residents. Our employees around the country are regularly honored at their locations by patients, residents, family members and fellow employees for the care and caring they provide. HCR ManorCare, parent company of Heartland Home Health and Hospice, has taken the recognition a step higher in launching a program company-wide, that on a quarterly basis will honor a Champion of Caring for each of our seven operating divisions, one of whom will be named a Heartland Champion of Caring, a national champion chosen from among 50,000 employees across all service lines.
Tanya Beaver Is First Home Health and Hospice Care Great Lakes Division Champion
“I am pleased to announce that Tanya Beaver, hospice aide at Heartland Hospice serving Southeastern Wisconsin, is the Great Lakes Division’s first Champion of Caring,” said Peter Allegretti, General Manager of Heartland Home Health and Hospice Great Lakes Division. “I congratulate her for embodying the spirit of caring we value in interactions with patients, families and fellow employees.”
Tanya has been with Heartland for one year and in that time has been named her agency’s “Employee of the Year” by her peers. Tanya has demonstrated excellent communication skills, meticulous detail and valuable support when interacting with patients, families and co-workers. She is regarded as a role model for how the agency wants employees to perform their job. She goes the extra mile daily and will often re-arrange her schedule to best suit her patients’ and families’ needs. Tanya has been mentioned in many complimentary phone calls and comments from family members as well as co-workers.
ProMedica Hospice Patient's Heart's Desire Fulfilled with Helicopter Ride
ProMedica Hospice serving Northwest Ohio worked with ProMedica Air and Mobile to help make their terminally ill patient, Nathan Herb’s, Heart’s Desire come true.Read the Full Story On Our Blog
The power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life are the backbone of our philosophy. We would love to work with you to help grant the wishes of your loved one. See some of the ways we have fulfilled our patients' heart's desires.Read On Our Blog