Heartland Hospice Serving Northern Michigan Medical Director, Dr. Jeffrey VanWingen, MD, talks about how the hospice team is supporting patients and their families during this difficult time.Show More
Words Of Appreciation
Our agency frequently receives recognition for the care we have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
Heartland Hospice Serving Northern Michigan Medical Director Discusses Hospice Care During Pandemic
Heartland Hospice Serving Northern Michigan Medical Director, Dr. Jeffrey VanWingen, MD, talks about how the hospice team is supporting patients and their families during this difficult time.
To contact Heartland Hospice Serving Northern Michigan, please call 800-275-4516.
Every day, Heartland Hospice receives thanks for the care they have provided to a patient or someone’s loved one. Many say they don’t have the words to describe their appreciation and simply say “Thanks.” Heartland Hospice Serving Northern Michigan recently received a wonderful thank you letter from Phil, the husband of a patient.Show More
Heartland Hospice Serving Northern Michigan Receives Heartfelt Letter from Patient's Family
Every day, Heartland Hospice receives thanks for the care they have provided to a patient or someone’s loved one. Many say they don’t have the words to describe their appreciation and simply say “Thanks.” Heartland Hospice Serving Northern Michigan recently received a wonderful thank you letter from Phil, the husband of a patient:
"Dear Heartland Hospice - The morning of Saturday, April 4th my bride, Lorian, entered hospice care. It was a bit of a whirlwind for us, as it appeared she would be in long-term care first. Amber was our weekend nurse and she was wonderful. She treated all of us, most importantly my bride, with love and respect. Jessica was our weekday nurse. She went well beyond what I expected. Her knowledge of nursing, her level of professional care and her love for her patients and family is nothing short of remarkable.
While we were receiving care from Heartland - every nurse, staff and chaplain were all above what I expected. I also really appreciate the follow-up care.
I have been in full-time pastoral ministry for 24 years. In that time, I have walked with many families through hard times when hospice was involved. I have never seen care that meets the level of care you provided to me and my family.
Thank you and God Bless! - Phil"
"I want to express our immense gratitude for making it possible for the ending of my mother's life to be spent here at home with me, with all the comfort and peace of mind that only being home provides."Show More
Daughter Expresses Immense Gratitude to Heartland Hospice Team
Heartland Hospice provides care wherever you call home: in your house, a skilled nursing center, an assisted living facility or independent living facility. In the letter below, Dawn, the daughter of a hospice patient, expresses her gratitude to the Heartland Hospice Serving Northern Michigan team for the care they provided to her mother while at home at the end-of-life.
Dear Heartland Hospice,
I've been thinking of writing for a while now, and with the recent survey I completed, I realized it was time I actually put that desire into action. You provided care and support to my mother, Gretchen, August through October 2016. I want to express our immense gratitude for making it possible for the ending of her life to be spent here at home with me, with all the comfort and peace of mind that only being at home provides. To have this without having to sacrifice the professional care and oversight she needed, and to pass those days in comfort and without debilitating pain, is a gift beyond measure.
Regardless of 'area of responsibility,' every member of your staff we came in contact with performed their work with excellence. Every concern, question or need was always quickly, conscientiously and effectively handled and all follow-through and communication were consistently top-notch. Your office staff was wonderful.
Our nurse, Hannah, was all that one could hope for in both personal qualities and professional expertise, as was Kim, our aide. They brought us their professional knowledge, expertise and experience, but also genuine respect, kindness and humor. Always attending to and understanding the physical challenges that were present, they never lost sight of the fact that this was a person they were caring for. This wonderful blend of professional and personal in our interactions always provided a positive uplift to our spirits. We love them both!
Lastly, I'd like to mention the following, as it was of great importance to me and one of the major strengths of working with Heartland Hospice, and Hannah in particular. In sorting out the best plan or response to meet challenges that came up, my feelings, opinions and observations were always welcomed, listened to and valued. Together, we came up with the best response for Mom's care. I have great respect for Hannah professionally and am so grateful for her receptivity to a collaborative effort. Mom and I had truly desired this and it gave us both peace of mind and comfort. Hannah's attention to every detail and follow-through was stellar.
Amber was on duty when Mom passed and she too was wonderful in her demeanor and handling of Mom and the necessary details. I'm so glad she was the one on duty that day. The support she gave was just perfect.
In closing, I would like to say that the passing of my mom and the time proceeding would have been so much more painful and difficult for us both to have gone through had it not been for Heartland Hospice and your wonderful staff. Because of the quality of people you employ throughout your organization, our experience was outstanding and I have nothing but praise for the support and care given to Mom and myself. I shall always remember and be grateful.
With the warmest of regards,
Heartland Hospice Volunteer Salutes Veteran Patient at End-of-Life
Johnny, Veteran Volunteer with Heartland Hospice serving South Central Wisconsin, had been visiting with veteran patient, Robert for several months. When he heard of Robert's sudden decline, he knew he had to somehow visit him one last time to thank him for the time they spent together and for serving our country.Read the Full Story On Our Blog
The power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life are the backbone of our philosophy. We would love to work with you to help grant the wishes of your loved one. See some of the ways we have fulfilled our patients' heart's desires.Read On Our Blog